Gardeners Twickenham Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Twickenham provides gardening and related services to you. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Client means the person, company or organisation requesting and purchasing services from Gardeners Twickenham.
Company means Gardeners Twickenham, providing gardening and related services.
Services means any gardening, garden maintenance, garden clearance, lawn care, planting, hedge trimming, soft landscaping, or other related work carried out by the Company.
Site means the garden, outdoor area, or other premises at which the Services are to be performed.
Contract means the agreement between the Client and the Company for the provision of Services, comprising these Terms and Conditions and any written or verbal confirmation of booking.
2. Scope of Services
The Company provides domestic and commercial gardening and garden maintenance services within its normal service area. The exact Services to be provided will be agreed during the booking process and confirmed in writing or verbally, as appropriate.
Any description of Services given verbally or on promotional material is for guidance only. The final scope of Services will be as specified in the quotation, confirmation message, or agreed schedule.
The Company reserves the right to decline work that it considers unsafe, unsuitable, outside its usual scope, or in breach of any laws or regulations.
3. Booking Process
3.1 Initial enquiry
You may request a quotation or provisional booking by contacting the Company and providing details of the required Services, the Site address, and preferred dates and times.
3.2 Quotations and estimates
Where possible, the Company will provide a quotation or estimate based on the information given. In some cases, a Site visit may be required to provide an accurate quotation. Quotations are based on the information supplied by the Client and on normal Site conditions.
If on arrival the conditions at the Site differ significantly from those described by the Client, the Company reserves the right to revise the quotation or, if necessary, decline the work.
3.3 Acceptance of booking
A booking is considered accepted and a Contract formed when the Client confirms the quotation or estimate, and the Company confirms the booking and service date and time. Confirmation may be given verbally or in writing.
For certain Services, the Company may require a deposit or advance payment as a condition of acceptance. In such cases, the booking is not confirmed until the required payment has been received by the Company.
3.4 Access requirements
The Client must ensure the Company has safe and adequate access to the Site at the agreed time. This includes access through gates, driveways, communal areas, and any security arrangements. If access is not available or is delayed through no fault of the Company, waiting time or a call-out charge may be applied, or the visit may be treated as a late cancellation.
4. Client Responsibilities
The Client agrees to:
Provide accurate information about the Site and the requested Services.
Ensure that pets, children, and other persons are kept away from the working area while Services are carried out.
Inform the Company of any known hazards, such as uneven ground, hidden cables or pipes, ponds, sharp objects, or any materials that could pose a risk.
Obtain any necessary permissions, consents or approvals from landlords, neighbours, management companies, or local authorities before work begins.
Ensure that water and electricity are available where reasonably required for the performance of the Services, unless otherwise agreed.
5. Payments and Pricing
5.1 Rates and charges
Services are charged either at a fixed price agreed in advance or at an hourly or daily rate, plus the cost of any materials, plants, or waste disposal, as applicable. Any additional work requested by the Client that is not included in the original quotation may be charged separately.
5.2 Payment terms
Unless otherwise agreed, payment is due upon completion of the Services on the day of the visit. For larger or ongoing projects, the Company may agree staged payments or request part payment in advance. The specific payment terms for such projects will be confirmed to the Client before work commences.
The Company accepts standard forms of payment available in the United Kingdom, such as bank transfer, card payment, or cash, subject to any conditions notified to the Client.
5.3 Late payment
If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under UK law, accruing daily until payment is made in full. The Company may also recover any reasonable costs incurred in seeking to recover the overdue amount.
The Company may suspend or cancel further Services until all outstanding amounts have been paid.
6. Cancellations and Rescheduling
6.1 Client cancellations
If the Client wishes to cancel or reschedule a booking, the Client must notify the Company as early as possible.
For standard visits, where at least 24 hours notice is given, no cancellation charge will normally apply. For cancellations with less than 24 hours notice, the Company reserves the right to charge a cancellation fee not exceeding the expected cost of the missed visit, including any travel and preparation time.
For larger projects or where materials have been specially ordered, different notice periods and charges may apply, and these will be confirmed to the Client in advance.
6.2 Company cancellations
In the event that the Company needs to cancel or reschedule a visit, for example due to severe weather, staff illness, vehicle breakdown, or other circumstances beyond its control, the Company will notify the Client as soon as reasonably practicable and offer an alternative appointment.
The Company will not be liable for any loss, damage, or inconvenience suffered by the Client as a result of such cancellation or rescheduling, other than a refund of any payments already made for Services not provided.
7. Weather and Site Conditions
Gardening work is affected by weather and seasonal conditions. The Company reserves the right to alter, delay, or reschedule work where conditions are unsafe, unsuitable, or likely to lead to poor results, such as during heavy rain, storms, severe frost, or extreme heat.
If the Site is overgrown, waterlogged, obstructed, or otherwise not in the condition reasonably expected at the time of booking, the Company may revise the quotation, adjust the planned work, or rearrange the visit by agreement with the Client.
8. Materials, Plants and Workmanship
8.1 Materials and plants
Where the Company supplies materials or plants, it will use reasonable care to ensure they are of suitable quality and in good condition at the time of delivery to the Site. The choice of materials and plant varieties will be based on the Client s preferences and the Company s professional judgement, subject to availability.
Once plants and living materials have been planted or installed, their ongoing health and performance will depend on factors beyond the Company s control, such as weather conditions, pests, diseases, soil conditions, and the Client s watering and maintenance. The Company cannot guarantee the long-term survival of plants after handover.
8.2 Workmanship
The Company will carry out all work with reasonable skill and care, in accordance with good horticultural practice and with regard to health and safety regulations. If the Client believes that any aspect of the Services has not been performed with reasonable care and skill, the Client must notify the Company within a reasonable time so that any issues can be investigated and, where appropriate, remedied.
9. Waste Removal and Environmental Regulations
9.1 Green waste
The Company will, if agreed as part of the booking, remove green garden waste created as a result of its work, such as grass cuttings, hedge trimmings, and prunings. Any charges for waste removal will be clearly stated or included in the quotation.
If waste removal is not included in the agreed Services, the Company may leave green waste neatly bagged or piled on the Site for the Client to dispose of or compost, in accordance with local regulations.
9.2 Non-green and hazardous waste
The Company is not responsible for removing household rubbish, builders waste, soil contaminated with chemicals or oil, or any hazardous substances, unless specifically agreed and subject to appropriate licensing and additional charges.
The Client must disclose any known contamination or hazardous materials present at the Site. The Company reserves the right to refuse to handle such materials and to cease work if it reasonably believes that doing so would breach environmental regulations or pose a health or safety risk.
9.3 Compliance with regulations
The Company will handle and dispose of any waste it removes in accordance with applicable UK environmental and waste management laws. The Client agrees not to request the Company to dispose of waste in an unlawful manner.
10. Liability and Insurance
10.1 Limitation of liability
The Company will not be liable for any loss, damage, or expense suffered by the Client except where such loss is a reasonably foreseeable result of the Company s breach of these Terms and Conditions or failure to use reasonable skill and care.
Subject to any non-excludable rights under UK law, the Company s total liability to the Client for any claim arising out of or in connection with the Services shall not exceed the total charges paid or payable by the Client for the specific visit or project giving rise to the claim.
The Company shall not be liable for any indirect, consequential, or economic losses, including but not limited to loss of profit, loss of enjoyment, or loss of anticipated savings.
10.2 Exclusions
The Company is not responsible for:
Pre-existing damage or defects at the Site or to plants, structures, fences, paving, or other features.
Damage resulting from the failure of existing structures or items not installed by the Company.
Any issues arising from incorrect or incomplete information supplied by the Client.
Damage caused by pests, diseases, extreme weather, or other environmental factors beyond the Company s control.
10.3 Insurance
The Company will maintain appropriate public liability insurance in respect of its gardening activities. Evidence of insurance cover can be provided to the Client on request.
11. Health and Safety
The Company will take reasonable steps to ensure that all work is carried out safely and in compliance with applicable health and safety regulations. The Client agrees to co operate with the Company on any health and safety matters, including keeping children, pets, and visitors away from tools, machinery, chemicals, and working areas.
The Company may use powered tools, machinery, and garden chemicals where necessary to carry out the Services. The Client must inform the Company of any specific concerns or restrictions related to the use of such equipment or products on the Site.
12. Complaints and Disputes
If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible, ideally within 48 hours of completion of the visit or project. The Company will review the complaint and, where appropriate, may arrange a revisit, partial refund, or other remedy, at its discretion and in accordance with UK consumer law.
The Company aims to resolve complaints amicably. If a dispute cannot be resolved directly, the Client may seek independent advice or make use of any applicable consumer rights or dispute resolution services.
13. Data Protection and Privacy
The Company will collect and use personal data provided by the Client only for the purposes of managing bookings, delivering Services, processing payments, and communicating with the Client. The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary to perform the Contract, comply with legal obligations, or with the Client s consent.
14. Changes to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract between the Client and the Company. The latest version will be made available on request or via the Company s usual communication channels.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
By booking or using the Services of Gardeners Twickenham, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
